Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry, Fiserv celebrates its 25th year in 2009. For more information, visit www.fiserv.com.
Position Purpose:
This successful associate will be responsible for performing inbound and outbound collection activity on past due monthly student loan payments and/or Small Business Administration loans, guiding customers through the collections process toward desired outcomes as defined by client objectives.
Responsibilities:
Perform and document inbound and outbound telephone collection activity to set up payment arrangements, resolve disputes and problems with accounts
Skip trace accounts as necessary
Conduct all collection activity while complying with the Fair Debt Collections Act and all other state and federal collection laws
Effective phone contact to obtain reasonable payment arrangements
Follow-up on the phone and in writing with customers regarding payment of outstanding liabilities and negotiate settlements of disputed charges.
Maintain client customer service/satisfaction standards in all customer contacts
Assist fellow associates in all other functions as assigned by management
Skills:
Intermediate proficiency level with PC/Windows related software programs and dbase programs required
Knowledge of on-line collections systems a plus
Excellent organizational skills and attention to detail required
Problem solving skills required - ability to analyze and resolve problems and customer complaints
Solid decision making and negotiation skills
Ability to work effectively with minor supervision
Sales orientated self-starter with strong interpersonal and negotiating skills
Willingness to spend most of the day engaged in telephone negotiations with customers
Must be able to work in a fast-paced environment with daily work processing deadlines
Must be able to handle multiple tasks simultaneously
Experience:
Associates degree or 1-2 years work experience in a similar function required.
Minimum 2 years collections experience required (student loan or SBA environment preffered ). 1-2
years equivalent work experience with student
loan/SBA servicing, processing, or collections preferred.
Previous experience in customer service collections or teleconsulting sales required.
Working knowledge of state and federal debt collection regulations.More details links.....
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